January 1st to February 18th: Closed
February 19th to 27th: Daily 10am – 4pm
February 28th to March 27th: Weekends only 10am – 4pm
April 2nd to November 1st 2022: Daily 10am – 6pm
Activity |
Restrictions |
Skywire Inverse |
Min. age: 8 years Min. age: 8 years |
Gravity |
Min. age: 8 years |
The Drop |
Min. age: 8 years |
Skytrek |
Min. age: 8 years |
Big Air |
Min. age: 8 years |
Climb |
Min. age: 4 years |
It is the responsibility of all participants to ensure that they are dressed appropriately, and wear clothing suitable for the weather conditions and the activities, and that they do not mind getting damaged.
The following restrictions apply:
To prevent harnesses having contact with the skin and causing chaffing:
Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.
All pockets must be emptied, including zip, button up or hidden pockets. We provide lockers to store bags and loose items; however, we take no responsibility for the safety or security of your possessions.
For Skywire you may have have to wait past your allocated time due to unforeseen circumstances such as; weather conditions, nervous flyers and other reasons.
If your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity, the chance to re-schedule or a full refund.
Up to 7 days before the date of your activity you can postpone your booking, free of charge, move to another date or book our other site. You can also cancel an existing booking and receive a full refund, minus the booking fee*.
Less than 7 days and up to 24 hours before your activity, you can move the activity date, subject to availability, free of charge, or change to our other site. If you cancel your booking this will incur a £5 administration charge plus your non-refundable booking fee. Any requests to move or cancel must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600.
Within 24 hours of your activity date, if Hangloose Adventure is operational, you will not be able to change your activity, postpone, move your booking, transfer to someone else, or move your booking to our other site and you will not receive any refund for cancelling.
If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower), we will give you the opportunity move your booking, transfer to someone else, or move your booking to our other site free of charge, but you will not receive any refund for not completing the activity.
If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity, the opportunity to postpone or move your booking, to transfer to someone else or use our other site. A refund will not be given.
*currently £2.00